Smarts Broadcast Systems - Smart Touch Unintentional Disconnects

The SmartTouch has been designed to accommodate the unintentional disconnect as smoothly as possible. However the announcer at the remote sight should use all diligence to avoid the disconnect, which will certainly strand the Smartcaster in some undesirable mode until the call can be re-established. The Smartcaster will simply continue doing what it was last instructed. The unit is designed to detect the battery reversal or fast busy signal that usually results when one end of a call hangs up, and the other stays off hook. It can take some time for this detection to take place, and some phone systems use different signals than others. The most practical answer to this problem is to route cables at the remote site in such a way that there is no possibility that someone might trip and pull the phone connector out of the wall.

When the SmartTouch does disconnect, you may simply call it back, go through the hook up process, and resume the broadcast exactly where the caller left off. Be careful not to re-enter the remote number if you are already in the remote program. Doing so may trigger intros, spots, etc. when you do not want them.

If accidental disconnects are a frequent problem on you phone service, consideration should be given to a backup manner of hanging up the phone at the station.

If multiple remotes are planned at close intervals, it is important that each announcer be instructed to hit the star key three times before the phone at the remote sight is hung up. Failure to do this will result in the phone line remaining off hook at the station, and the same problem as an accidental disconnect would exist. Striking *** will instantly hang up the phone at the station, and clear the line for the next remote.

Next, learn about Recording with SmartTouch.

Feel free to call the support line if you have any questions or comments about this, or any other problems with the Smartcaster. Our support line is 800-765-2930, our fax number is 800-498-0618, and our email address is support@smartsbroadcast.com.

Back to the SmartTouch Manual Page.

Back to the Smartcaster Support Page.