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Calling Into the SmartTouch

The Hookup Phase


The hookup phase or connection phase consists of three parts:


  • Dialing the station.
  • Entering the security code.
  • Entering the number of the remote that you wish to run.

We highly recommend a dedicated, unpublished number for your remotes, although it is possible to hook SmartTouch to any phone line. However, if you use a standard business line, and someone else calls the number ahead of you, you may dial into a busy signal and not be able to access the Smartcaster.


When you dial the SmartTouch number, you will hear a beep on the line. This beep indicates that you are connected to the SmartTouch, but are not yet to the Smartcaster. When you hear the beep, you must enter the correct security code within 30 seconds. Entry of the wrong digit in a code will cause a beep. There is no response if the digit is correct. If the code is not entered within 30 seconds, SmartTouch hangs up. If the code is entered correctly within that time frame, you will hear air cue fed back down the line. This tells you that you are now connected to the Smartcaster.


At this point, the SmartTouch waits for the next 3 digits, and will interpret these three digits as the remote number.


For example, if you punch 001 on the touch tone phone, the unit will access remote number one, while a 123 on a touch tone phone will access remote number 123. If you make a mistake, continue to enter until all three digits are in place, wait a few seconds, then enter the correct number. You must keep track of your keystrokes here, since you cannot see the Smartcaster screen. Enter the three digits carefully and you will be ready to broadcast.


If All Else Fails....


Use the "#" key to clear the SmartTouch much the same as you would clear a calculator. This will set the network back to air and send the Smartcaster to the "Satellite on Air" screen. From here you can re-enter your remote number and start over.


You have now completed the hookup stage of the process.



Next, learn about the On the Air Mode.



Feel free to call the support line if you have any questions or comments about this, or any other problems with the Smartcaster. Our support line is 800-765-2930, our fax number is 800-498-0618, and our email address is support@smartsbroadcast.com.


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