"If you have a format change coming up...it is vital that you back up the old set of breaks before you begin changes."
           
            - Redoing Clocks...

We had one of the best classes ever, when 12 operators came to Emmetsburg for training on SMARTS--the Second Generation.  Experience levels ranged from beginners to operators who had worked on the system for a year or so.  As always, those attending learned from each other as well as from the trainers.  Please consider attending the next training class for the office system, which is held the third week in October.

We have done several training sessions using the Internet.  The way it works is that we create a "meeting" on a designated web page.  We then have you "join" the meeting.  We can demonstrate a procedure using our computer, and we can transfer control to you so that you can show us a problem or situation on your computer.  We can also take control of your computer, and show you something on your own data.  We think it will be quite effective.

 
    The following are suggestions from your support team.  We ask that you read them over, and use them to help us help YOU!

#1. Be available when you  place a call.(at least for the next hour)
(That would mean NOT placing a call 15 mn before you leave  for lunch or the day) #2. Find someone to receive incoming calls while on with Smarts.  It is hard for us to help you with continual interruptions. #3. Call back if you  have not had a response within an hour.  Our usual callback time is less than that, but if the call load is heavy, you might not hear for an hour. #4. Be sure to leave your  town of license and phone number.. spoken clearly. (We have in some cases taken up to an hour trying to figure out who is calling.  A good way to state your call is "Hi--this is Molly from KXXX, Anytown Iowa.  I can't figure out how to run my co op.  I have been working with Debbie." #5. Be sure and write down all questions on a 'support pad' when they come to mind and have the pad available when you call. Sometimes, if the questions are non-critical, you can make one call and get various questions answered.

Actually, most of you do quite well on leaving clear messages.  It also helps if you state what your question(s) is.  Then, if we need to do any research before we call, we have time to do so.

If you have a format change coming up, it is likely that you will need our help in setting up new breaks.  This applies to both the DOS Version 7 system, and SMARTS - the Second Generation Windows system.  In both cases, it is vital that you back up the old set of breaks before you

begin changes.  We ask that you fax copies of the clocks, and send us your data, so that we can take a look.  A reminder for V-7 users is that you need to make a deletion and then a re-entry, if you are changing breaks.  Otherwise, there is an "overlap" problem.

Greeting
Fantastic Class
Version On The Web
New Training Options
Calling Suggestions
Redoing Clocks

Office: 800.747.6278      Support: 800.765.2935
Sales:  800.498.0487      E-mail: officesupport@smartsbroadcast.com
        Website: http//www.smartsbroadcast.com