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Issue 58 SMARTS Broadcast Systems June 1999
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We suggest that you set your month and date in the MISC option if you are going to do an operation like Rollover Month, or Post Checks. You can use the other date change options to view, but there have been some crossdating problems if the date is not set in Misc for entry. SMARTS SUPPORT HAS A NEW TOY…  Debbie, Connie and I have a new feature called E-fax, which allows us to receive faxes directly into our E-mail. If you need to send us faxes, here are the numbers to use: Debbie – 603-658-8313. Connie – 603-658-8337. Jan – 603-658-8127.
MEMORIES… We have had a lot of support calls this past month with people running out of memory when they are running reports. Make sure you have at least 16 meg of memory for the Version 7 SMARTS system. The Windows SMARTS—the Second Generation requires at least 32 meg. Symptoms of not enough memory include reports like the Aging Schedule not printing out and giving you an error message. NEW VOICE MAIL MESSAGE… As you may have noticed, you are hearing a different message when you call the SMARTS Support Line. We have updated our messaging system to allow us to receive calls from any location. This gives us the flexibility of dispatching Support calls from Debbie's office, Connie's office, or here at the main SMARTS office. I have noticed that several of you have called back, and thought you might have been confused by the new message. As always, you are asked to leave your name, phone number, and nature of your problem. The message differs slightly. When calls are received in our home office, you are asked to enter your code number. When they are forwarded, you leave only your verbal message. DON'T USE 998 OR YOU WILL BECOME A SMARTS 911 CALL…. We have had two customers in the last week that forgot that 998 has to be left as an Open Account. That is the "stop signal" for the system. It must say exactly OPEN ACCOUNT in upper case letters. Please check your systems and make sure #998 says OPEN ACCOUNT. A COMMENT FROM CONNIE…  Don't be afraid to call back! In many of my daily Support sessions, we may have planned a 15 minute or half hour session...and it ends up taking longer and we are making progress...and I have a prescheduled appointment coming up soon. I can't just stop in the middle of my progress with client # one to dial up client # two. And I am sure client # two would want the same respect. So, I make a practice of telling a client with whom I have set an appointment to call the "free" toll-free Support line if they have not heard from me within fifteen minutes to a half-hour of our appointment. With email...I get the reminder without interrupting my present customer and can get to an appropriate place to end with them or give them homework to do while I take my appointment. My motto for a valued customer is, "Don't get mad, call again"!
Hope you enjoy June! Jan Schad |
OFFICE: 800-747-6278 SUPPORT: 800-765-2935
SALES: 800-498-0487 E-MAIL: officesupport@smartsbroadcast.com
WEBSITE: http://www.smartsbroadcast.com