Smarts Broadcast Systems has three different approaches that can be used to install equipment or software purchased from our company. If the customer has someone on the staff (such as their chief engineer) with a strong electronics, audio and computer IT background, the customer can install the equipment. In many cases, however, the customer's engineer is capable of doing the work but needs to have help with the process. Smarts has an intermediate service that offers 10 hours of telephone help, so we can talk the on site engineer through the installation process. The highest level of installation service is on site, where Smarts will send a technician to do the actual installation, check out the software, and bring the system on the air.

In the event that a customer opts for a full install, Smarts will require that someone with some technical knowledge be appointed by the station to be in charge of the equipment, and be present during the installation and training session.

Engineering Services

Smarts Broadcast Systems will provide required engineering services for design of a Smarts digital audio, traffic and billing or music catalog system, Those services are provided at no additional charge to Smarts customers or prospective customers when required to adequately design a system to suit the customer's need.

In some cases, customers require on site engineering services that go beyond the installation of Smarts provided equipment. An example is a station that is installing Smarts equipment and a new control board. Smarts Broadcast Systems can provide the required engineering services, but will impose an additional charge. In some cases, Smarts engineers can be made available to stations for on site or telephone services for any broadcast equipment (with the exception of the transmitter). Contact Smarts for more information.

Smarts Traffic & Billing Support
Phone: 800-765-2930
Outside US: 712-852-2813
Email: Click To Send E-Mail
Fax: 800-398-8309

Smartcaster Support
Phone: 800-765-2930
Outside US: 712-852-2813
Fax: 800-398-8309

Smarts General Contact Info
Phone: 800-498-0487
Fax: 800-498-0618
International: 712-852-4047